LexiCode Remote Coding

Challenge

A medical center serving more than 100K patients each year was experiencing fluctuating high census periods and accompanying staff shortages.
In addition, the medical center was also seeking a remote auditing service to ensure coding compliance.

Solution

A secure connection was established and LexiCode worked directly with the medical center’s HIM management team to set up policies and procedures for coding and abstracting. LexiCode then provided a core group of AHIMA credentialed coders and auditors with logins and systems knowledge available to the medical center with limited notice

Highlights of the phased remote setup:

Phase I:

• Evaluate technological environment
• Determine coding needs (record types and turnaround times
• Assign a LexiCode Account Manager to the medical center
• Review abstract requirements
• Discuss facility specific coding policies

Phase II:

• Work with Information Systems to establish a secure connection (VPN, firewall to firewall, etc.)
• Create logins and complete remote access
• Assign a LexiCode Account Manager to the medical center
• Agree on turnaround times
• Test all systems

Phase III:

• Begin coding and/or auditing remotely
• Implement QA process
• Assign a LexiCode Account Manager to the medical center
• Schedule status calls with LexiCode and the medical center’s management

Benefits

• LexiCode provided a quick turnaround time ensuring continued revenue flow without a negative inancial impact
• LexiCode’s remote connection saved money by eliminating travel expenses and travel time.
• LexiCode’s Remote Coding Center met compliance standards.
• Quarterly coding compliance audits for coders ensured accuracy.
• Customized ongoing education programs helped to maintain quality standards.