Challenge
This urgent care company is a multi-state medical services provider located in the South, with more than 50 facilities offering convenient access to urgent care, primary care, family medicine, preventive and occupational healthcare, and specialty services that include pediatrics, joint and orthopedic care, sports medicine, cryosurgery, outpatient surgery, and more.
Healthcare practitioners were tasked with assigning appropriate medical codes to their patient’s medical records during the patient encounter. They recognized the possibility of errors in these code assignments, since the providers were focused on patient care and did not have an in-depth knowledge of Evaluation and Management (E&M) coding guidelines. Errors in coding could result in underpayment, overpayment, or payment delays. The company wanted a partner that could provide them with coding experts who had the capability to provide expedited coding services.